from Simon Avery, The Globe and Mail, March 24, 2008.
Eighteen months ago, Lakehead University in Thunder Bay, Ont., had an outdated computer system that was crashing daily and in desperate need of an overhaul. A new installation would have cost more than $1-million and taken months to implement. Google’s service, however, took just 30 days to set up, didn’t cost the university a penny and gave nearly 8,000 students and faculty leading-edge software, said Michael Pawlowski, Lakehead’s vice-president of administration and finance.
U.S.-based Google spotlighted the university as one of the first to adopt its software model of the future, and today Mr. Pawlowski boasts the move was the right thing for Lakehead, saving it hundreds of thousands of dollars in annual operating costs. But he notes one trade-off: The faculty was told not to transmit any private data over the system, including student marks.
At Lakehead, the deal with Google sparked a backlash. “The [university] did this on the cheap. By getting this free from Google, they gave away our rights,” said Tom Puk, past president of Lakehead’s faculty association, which filed a grievance against Lakehead administration that’s still in arbitration.
Professors say the Google deal broke terms of their collective agreement that guarantees members the right to private communications. Mr. Puk says teachers want an in-house system that doesn’t let third parties see their e-mails.
Some other organizations are banning Google’s innovative tools outright to avoid the prospect of U.S. spooks combing through their data. Security experts say many firms are only just starting to realize the risks they assume by embracing Web-based collaborative tools hosted by a U.S. company, a problem even more acute in Canada where federal privacy rules are at odds with U.S. security measures.
